Returns & Refund Policy

Effective Date: 03.20.2020
Last Updated: 07.29.2025

Due to the intimate and personal nature of our products, the safety and satisfaction of our customers are our top priorities. Please review our return and refund policy carefully before making a purchase.

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1. All Sales Are Final

For hygiene and health reasons, we do not accept returns or exchanges on any items, including but not limited to:

• Lingerie & intimate apparel
• Adult toys & novelties
• Lubricants & massage oils
• Sexual wellness products
• Items with tampered or opened packaging

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2. Damaged or Defective Items

If you receive an item that is defective, damaged during shipping, or incorrect:

• Contact us within 7 days of delivery
• Provide your order number and clear photos of the issue
• We will review and may offer a replacement or refund at our discretion

Note: We cannot accept claims made after the 7-day window or without supporting documentation.

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3. Non-Returnable Items

For the health and safety of our customers, the following items are never eligible for return:

• Any opened or used product
• Clearance or sale items
• Gift cards

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4. Cancellations

Orders may only be canceled before they are processed or shipped. Once your order is in transit, it cannot be canceled or modified.

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5. Shipping Costs

Shipping costs are non-refundable. If a return is approved due to damage or error, we will cover the return shipping for that item only.

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6. How to Report an Issue

Please contact us at:

📧 info@loveshackla.com
Include:

• Your full name
• Order number
• Description of the issue
• Clear photos (if applicable)

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7. Discretion & Respect

We handle all concerns with care and discretion. Your privacy is respected at every step of the process.